Terms & Conditions

Last updated: 18th of August 2023

We appreciate your selection of Candidate Impact and the trust you've placed in us. These Terms and Conditions ("Terms") govern your use of Candidate Impact ("we," "us," or "our") website and services. By accessing our website or engaging with our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. What We Do

Candidate Impact provides recruitment coaching services to assist individuals in improving their job search and interview skills. These services are subject to the terms and conditions outlined herein.

2. Our Services and Prices

We offer services like crafting CVs, cover letters, document translations, optimisation of professional networks and interview coaching in exchange for payment. Different service packages are available, each with specific offerings described in the "Our Services" section on our website.

3. Payment and Ordering

Prices for our services are specified on our website and may vary based on the selected coaching package. Payment is due before the commencement of the coaching sessions.

All service prices are indicated in Swiss Francs (CHF) and include applicable taxes. Services will be invoiced based on the rates at the time of your order, except for any obvious errors. 

You can place an order directly on our website, www.candidateimpact.com.

To order:

Placing an order implies your acceptance of these Terms. You recognize that this agreement does not necessitate a physical signature, given the online nature of our service ordering process.

4. Intellectual Property

All content, materials, and resources provided as part of our coaching services, including but not limited to texts, presentations, logos, and images, are protected by intellectual property rights and are owned by Candidate Impact. You may not reproduce, distribute, or use any of our content without our explicit consent.

5. Confidentiality and Data Privacy

We respect your privacy and are committed to maintaining the confidentiality of your personal and professional information. Our General Data Protection Regulation Policy outlines how we handle and protect your data.

You're responsible for sending accurate info and agree not to share misleading, harmful, or inappropriate content.

6. Disclaimer of Warranties

No guarantee: while we strive to provide effective coaching and guidance, we do not guarantee specific outcomes, job placements, or interview success.

7. Ordering Specifics

Should the service you request is not aligned with your requirements (for instance, if you request a CV for 0-10 years of experience while having over 10 years), we will request for you to cover the price difference or the service will be canceled.

Please note that we accept CVs only up to 5 pages.

8. Payment

Payment is required in full before the delivery of the service. We accept payments via credit card, Apple Pay or Paypal.

9. Getting Your Order

We'll communicate with you via phone or email. Our commitment entails delivering your initial order within 10 business days following our phone conversation and receipt of payment. You have up to 10 days after receiving your first version to ask for changes. Beyond this timeframe, any request for modifications (such as CV rewriting, letter, etc.) will require a new order and online payment.

All documents are provided in electronic format. CVs and cover letters are delivered in PDF and Google Doc format, allowing clients to modify the content and design of the CV. The client is responsible for keeping the link to their document; after the 365-day period, the provider is no longer responsible for document access.

10. Refunds

We'll do our best to meet your needs, but once you've paid for a service, we can't offer refunds.

11. Changes to Terms

These Terms may be revised and you’ll be informed accordingly.

12. Termination

We may terminate or suspend your access to our services at our sole discretion, without notice or liability, for any reason, including if you violate these Terms.

13. Applicable Law

If there's a dispute, the version of these Terms at the time of your purchase will be used. These Terms are governed by Swiss law.

If you have any questions or concerns regarding these terms, please contact the person responsible, Angèle Atlan, aatlan@candidateimpact.com.